Managing Difficult Situations Assertively
Once technical skills are mastered, progression and success for today’s accountant in Professional Practice will typically depend on interpersonal skills.
These include relationship building; communication – face to face and virtual, verbal and written; dealing with clients, colleagues, partners and junior staff; selling and promoting the firm’s services; and managing your own personal progression.
These bite-sized webinars are designed to offer junior managers or newly qualified staff, who are beginning to develop their own client management responsibilities, some practical tools to implement straight away and to build into their professional development.
Topics covered include:
- Dealing with conflict
- Assertive communication
- Courageous conversations – how to tackle difficult situations
- Building your Emotional Intelligence to help you to manage people better