We’ve had a number of conversations with clients recently about dealing with conflict and difficult situations. As more of us have returned to the office it seems that issues that have been bubbling below the surface are popping up and causing friction in the team. As we approach a busy time of year it’s crucial
Commercial Awareness – why it’s so important for junior staff to develop early
This is the time of year that firms are taking on new joiners. Last month we were involved in an induction programme for a top 20 accounting firm. One exercise had the delegates reviewing a series of statements – ranging from good teamwork
Difficult conversations – we’ve all had them! Perhaps it’s giving feedback on poor performance to a junior colleague, a tough fee negotiation, delivering bad news to a client, saying no to your boss. How many difficult conversations don’t happen at all, or at least not as soon as they should. Instead, they’re often put off
‘Can I give you some feedback?’
How does that phrase make you feel? For many it’s a sinking feeling. ‘Oh no – it’s going to be bad news; I’m not going to like what I’m about to hear.’
So often we have bad experiences of receiving feedback. It shouldn’t be the case though, should it? Feedback from
There’s a lot of reflection going on right now. We’ve reached the milestone of one year since the first lockdown. Lots of looking back but also looking forward.
Most people are very much hoping that we are almost at an end to lockdown restrictions. But we’re just at the beginning of working out what the new
Most of us are incredibly busy with the day job right now. January is typically heads down in most practices whether its dealing with tax or year end accounts and this year there’s even more to do in helping to support clients dealing with an incredibly challenging business environment.
When we’re busy, most of us become
The big picture
Businesses have faced an incredibly challenging six months and the future for some is precarious. Restrictions are changing on pretty much a weekly basis. For some the capacity to trade at all, let alone profitably, has been reduced dramatically. The announcement of last week’s winter economy plan will be a game changer for
How to get new joiners off to the best possible start when working remotely.
As Autumn approaches, many firms will be set to welcome their new joiners. Induction will vary from firm to firm – but typically some students would have spent their first weeks at college, some might have had some time in the office
How can you develop your effectiveness in the workplace? This highly interactive workshop will take you through a series of practical exercises and case studies which will help you to focus on your strengths and develop strategies to overcome areas of weakness. Learn how to manage your time more effectively by
When working in banking and financial services, understanding the business and financial information of customers is a must. Being able to engage effectively and being confident when discussing business finance is key to making an effective lending decision, to providing excellent customer service and in